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If you don't find the answer you're looking for in these pages, please do email or give us a call. There's a human being at the other end and we are always happy to help! Email: info@petergribby.co.uk Sales: r.russell@petergribby.co.uk Managing Director: d.gribby@petergribby.co.uk Telephone: +44 (0) 1949 850 232 For URGENT enquiries about your delivery only - please contact Daniel on: 07770 853 545 Fax: +44 (0) 1949 851 705 Post:
Peter Gribby Ltd Mon-Fri: 9:00am - 5:00pm We value your custom and look forward to hearing from you. FAQs1. Can I speak to a human being? Yes, and we’re happy to take your call. Our office is open Mon-Fri 9am – 5pm, we don’t have an automated system so you’ll get through to us straight away. Ask for Ruth or Gill and we'll do our best to help. 2. What should I do if I have a complaint? We aim to deal with all complaints courteously and efficiently. In the first instance please email us via the contacts page. Please be sure to include a telephone number, and at what time would be best to talk with you. We would like to have you as a satisfied customer and we will do our best to help. Any complaints are sent to Daniel Gribby, who will try his hardest to resolve any problems that may arise! 3. What is the ordering process? Once you've placed your item in the basket and proceeded to the checkout, we'll send you an acknowledgement that your order has been received. If any of your chosen items are not available, we'll contact you by email or telephone to discuss alternatives we can offer. If your goods are in stock they will be despatched within 1-2 working days. In some cases we have to wait for stock, if this happens we will advise you as soon as we can. All orders will be fulfilled within 28 days. 4. How do I pay? Once you have placed your item in the basket the checkout system will lead you into the Barclaycard payment system. Complete the information requested and your order will be sent through to us. If you are experiencing difficulties with the Barclaycard system, or simply prefer to pay by telephone, please call us on 01949 850232. If you’d prefer to pay by cheque please contact us before placing your order. 5. How much is Postage & Packaging? Delivery is currently £3.00 per order within the UK. 6. What happens if my chosen product is out of stock? We'll suggest alternative styles that might be suitable, or of course, you can choose to cancel your order for that item, and receive a refund. There’s no pressure to accept the alternative. 7. How long will it take to receive my order? We’d love to deliver everything the next morning, however, this is not always possible. Normally it takes 4-5 working days, however, you should allow up to 14 working days. If there are any unexpected delays, we will contact you as soon as possible. If you are ordering with a specific date in mind, please call us on 01949 850232 and we can give you up-to-date information on the items you require. 8. What is your returns policy? We have a no argument returns policy. If you want to return something for whatever reason we won't quibble. Please make sure you get it back to us within 28 days. Sale items need to be returned within 7 days after the day you received it, for a full refund. We hope that you will be happy with your purchase. However should you need to return any items please send them back to our returns department at address below. Returns to Peter Gribby are at your own expense. We guarantee to refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 28 days of receipt.* Please note we will only refund carriage if an item is received faulty* 9. How do I care for my items? Some people seem able to put everything in a washing machine, and it comes out perfect, and others, try as they might, end up with matted grey clothes that are a shadow of their former selves. These are the general guidelines; however, you must check each individual garment for specific information. Normally all our shirts are washable at up to 40 degrees. After washing, hang on a non-metal hanger and allow to dry naturally. A medium iron can be used if necessary. Our Knitwear varies depending on the yarn used, so we would stress reading the care label on each garment is very important! As a rule of thumb our jumpers can be machine washed at 30 degrees, our total easy care merino wool range can be tumble dried but we would recommend as with most knitwear that you lay it flat and air dry. Please be sure to check each garment before washing. 10. Can I buy your garments in retail stores? Yes!! Below is a selection of our stockists, if there isn't one local to you on this list, please give us a call on 01949 850232 and we can see if there is an stockist nearer to you. Alternatively you can always email us at info@petergribby.co.uk for your local Peter Gribby stockist.
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Mens Jumpers | Mens Sweaters | Mens Polo Neck Sweaters | Mens Wool Sweaters Mens Lambswool Sweaters | Mens Polo Neck Jumpers | Mens Wool Jumpers Mens Roll Neck Jumper | Mens V Neck Jumper | Mens Lambswool Jumpers Mens Crew Neck Jumper | Mens Wool Cardigan | Mens Wool Waistcoat Mens Short Sleeved Checked Shirts | Mens Golf Sweaters | Mens Polo Tops Mens Long Sleeved Polo Collar | Mens Zip Neck Jumper | Mens Designer Cardigans Mens Merino Wool Jumpers | Mens Button Neck Jumper | Mens Sleeveless Jumper Mens Turtle Neck Jumper | Mens Sleeveless Cardigan Submit your site in a website directory for free! This business is listed under Men's Directory |