Please do not hesitate to contact us directly with any questions you may have regarding our products and service, we are always happy to help.

Email: info@petergribby.co.uk

Sales: info@petergribby.co.uk

Managing Director: d.gribby@petergribby.co.uk

Telephone:

+44 (0)1949 843 444

For URGENT enquiries about your delivery only - please contact Daniel on 07770853545

Fax:

+44 (0)1949 843 558

Post:

Peter Gribby Ltd

Returns Department

DevonPark,
Normanton Lane,
Bottesford,
Nottingham,
NG13 0EL

Mon-Fri:9:00am - 5:00pm

We value your custom and look forward to hearing from you.

FAQs

1. Can I speak to a human being?

Yes, and we’re happy to take your call. Our office is open Mon-Fri 9am – 5pm, we don’t have a press button system so you’ll get through to us straight away and ask to speak with Gill and she’ll do her best to help,

What should I do if I have a complaint?

We aim to deal with all complaints courteously and efficiently. In the first instance please email us via the contacts page. Please be sure to include a telephone number, and at what time would be best to talk with you. We would like to have you as a satisfied customer and we will do our best to help. Any complaints are sent to our Managing Director, who will try his hardest to resolve any problems that may arise!

2. What is the ordering process?

Once you've placed your item in the basket and proceeded to the checkout, we'll send you an acknowledgement that your order has been received. If any of your chosen items are not available, we'll contact you by email or telephone to discuss alternatives we can offer. Your goods will be dispatched as soon as ready, however, as stock levels change constantly; we cannot guarantee a specific dispatch date, but orders will be fulfilled within 28 days.

3. How do I pay?

Once you have placed your item in the basket the checkout system will lead you into the Barclaycard payment system. Complete the information requested and your order will be sent through to us. If you are experiencing difficulties with the Barclaycard system, or simply prefer to pay by telephone, please call us on 01949 843444. If you’d prefer to pay by cheque please contact us before placing your order.

4. How much is Postage & Packaging?

Delivery is currently FREE on all orders over £35 within the UK.
Orders under £35 will incur a £3.00 charge.
Europeand the rest of the world are charged at £13 and £20 respectively.

5. What happens if my chosen product is out of stock?

We'll suggest alternative styles that might be suitable, or of course, you can choose to cancel your order for that item, and receive a refund. There’s no pressure to accept the alternative.

6. How long will it take to receive my order?

We’d love to deliver everything the next morning, however, this is not always possible. Normally it takes four to five working days, however, you should allow up to 14 working days. If there are any unexpected delays, we will contact you as soon as possible. If you are ordering with a specific date in mind, please call us on 01949 843444 and we can give you up-to-date information on the items you require.

7. What is your returns policy?

We hope that you will be happy with your purchase. However should you need to return any items please send them back to our returns department at the below address. We guarantee to refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 28 days of receipt.* Please note we will only refund carriage if an item is received faulty*

8. How do I care for my items?

Some people seem able to put everything in a washing machine, and it comes out perfect, and others, try as they might, end up with matted grey clothes that are a shadow of their former selves.

These are the general guidelines; however, you must check each individual garment for specific information. Normally all our shirts are washable at up to 40 degrees. After washing, hang on a non-metal hanger and allow to dry naturally. A medium iron can be used if necessary.

Our Knitwear varies depending on the yarn used, so we would stress reading the care label on each garment is very important!

As a rule of thumb our jumpers can be machine washed at 30 degrees, our total easy care merino wool range can be tumble dried but we would recommend as with most knitwear that you lay it flat and air dry. Please be sure to check each garment before washing.

9. Can I buy your garments in retail stores?

We do wholesale our range to independent retailers and would be more than happy to give you their contact details. Just email or call us at info@petergribby.co.uk or 01949 843444 and we’ll point you in the right direction.

Alternatively:

Send us a message using our Online Enquiry Form: